Terms and Conditions

Last updated: 7 August 2026

1.1 Who we are
These Terms of Service ("Terms") apply to every visit to lodestarsignal.com (the "Site") and to every order placed with:

Lodestar BV, Koemarkt 53G, 1441 DB Purmerend, The Netherlands. Chamber of Commerce (KVK): 42082278. Email: support@lodestarsignal.com

By placing an order you accept these Terms. If you do not accept them, do not use the Site.

1.2 Definitions

Digital Products — downloadable or online-access materials such as reports, databases, templates, frameworks, recordings, and courses.
Services — professional work performed by us, including consulting, research, talent identification, negotiation support, and campaign management.
Consumer — a natural person acting outside their trade, business, craft, or profession.
Business Client — any other customer.

Where a separate written agreement, statement of work, or order form has been signed between you and Lodestar, that document prevails over these Terms in the event of a conflict.

1.3 Eligibility
You must be at least 18 years old and legally able to enter into a binding contract. If you order on behalf of an organisation, you confirm you are authorised to bind it.

1.4 Prices and taxes
Prices are shown in the currency indicated at checkout. Unless stated otherwise, prices for Consumers include VAT, and prices for Business Clients are exclusive of VAT. VAT is applied according to the applicable rules for your country and status. Business Clients within the EU with a valid VAT number may qualify for the reverse charge mechanism.

We may change prices at any time. A change never affects an order already confirmed. Obvious pricing or typographical errors do not bind us, and we may cancel and refund an affected order.

1.5 Orders and formation of contract
Content on the Site is an invitation to purchase, not a binding offer. A contract is formed only when we send you an order confirmation by email. We may refuse an order, for example where we suspect fraud, where a conflict of interest exists with an existing client, or where we cannot deliver.

1.6 Payment
Payment is due in full at checkout unless we have agreed invoicing terms in writing. Invoices, where agreed, are payable within 14 days. For Business Clients, late payment attracts statutory commercial interest and reasonable collection costs; for Consumers, statutory interest and collection costs apply only after a payment reminder with a 14-day grace period, in accordance with Dutch law.

1.7 Delivery of Digital Products
Digital Products are delivered electronically, by download link or account access, normally immediately after payment is confirmed and in any event within 24 hours. No physical shipment takes place. It is your responsibility to provide a correct email address and to ensure it can receive our messages.

1.8 Performance of Services
We perform Services with the care and skill reasonably expected of a competent provider in our field. Timelines communicated to you are estimates and are not deadlines unless expressly agreed in writing as such.

You agree to provide, on time, the information, access, approvals, budgets, and assets we need. If you do not, delivery dates shift accordingly and we are not liable for the delay or its consequences.

1.9 No guarantee of results
This is important, so we state it plainly. Marketing, endorsement, and influencer outcomes depend on factors outside our control, including talent behaviour, platform algorithms, your product and pricing, market conditions, and competitor activity.

We do not guarantee any specific reach, engagement, conversion, revenue, return on ad spend, or other commercial result. Any figures, case studies, benchmarks, or projections we share describe past performance or modelled scenarios and are not promises of future outcomes.

Nothing we deliver constitutes legal, tax, financial, or investment advice.

1.10 Third parties
Where we introduce, source, or negotiate with talent, creators, agencies, or media platforms, those parties are independent of Lodestar. Unless expressly agreed in writing, we act as an intermediary or adviser and are not a party to your contract with them. We are not liable for their acts, omissions, performance, content, or compliance. Where we pay such parties on your behalf, we do so as your agent and against funds you have provided.

1.11 Intellectual property and licence
All content on the Site and in our Digital Products, including our methodology, frameworks, scoring models, research, text, data, and design, is owned by Lodestar or its licensors and is protected by intellectual property law.

On full payment, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Digital Product or deliverable internally, for your own business or personal purposes. You may not:

Resell, redistribute, sublicense, publish, or share access with third parties.
Reproduce it for the benefit of a third party or use it to build a competing product or service.
Remove proprietary notices, or reverse engineer any tool or database.

Deliverables produced specifically for you under a Services engagement transfer to you on full payment, except for our pre-existing materials, methodology, and know-how, which remain ours and are licensed to you as above.

Access credentials are personal. Sharing them may result in suspension without refund.

1.12 Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform the contract. This obligation survives termination for five years. It does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law.

Unless you tell us otherwise in writing, we may name you as a client and describe the work at a high level in our marketing.

1.13 Your obligations
You will not use the Site or our materials for any unlawful purpose, and you are responsible for compliance with advertising, disclosure, and consumer protection rules applicable to your own campaigns, including the disclosure of paid partnerships.

1.14 Liability
Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud or intentional misconduct, or for anything else that cannot lawfully be excluded. Consumers retain all mandatory statutory rights, which these Terms do not restrict.

Subject to that, and to the extent permitted by law:

Our total aggregate liability arising from a contract is limited to the amount you paid us under that contract in the 12 months preceding the event giving rise to the claim.
We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost savings, loss of goodwill, reputational harm, or loss of data.
Any claim must be notified to us in writing within 12 months of the date you became aware, or reasonably should have become aware, of the loss.

1.15 Force majeure
We are not liable for failure or delay caused by circumstances beyond our reasonable control, including platform outages, changes in third-party terms or APIs, strikes, war, natural disaster, or government action. If force majeure lasts more than 60 days, either party may terminate the affected contract, and we will refund amounts paid for work not yet performed.

1.16 Suspension and termination
We may suspend or terminate access where you breach these Terms materially, fail to pay, or use our materials unlawfully. On termination, licences granted under section 1.11 end and you must stop using and delete our materials. Sections on intellectual property, confidentiality, liability, and governing law survive.

1.17 Changes
We may amend these Terms. The version published on the Site at the moment you place an order is the version that applies to that order. Material changes affecting an ongoing engagement will be notified to you in writing.

1.18 Governing law and disputes
Dutch law applies. Disputes will be submitted to the competent court in the district of Noord-Holland, the Netherlands. If you are a Consumer resident in the EU, you keep the protection of the mandatory laws of your country of residence and the right to bring proceedings before the courts of that country.

Please contact support@lodestarsignal.com first — most matters are resolved without a dispute. Note that the EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

1.19 Severability
If any provision is found invalid or unenforceable, the remainder stays in force and the invalid provision is replaced by a valid one that comes closest to its intent.

2. Shipping Policy
Last updated: 7 August 2026

Lodestar Signal sells digital products and professional services only. We do not ship physical goods, so no shipping costs, customs duties, import taxes, or delivery times apply to any order.

Digital products. After your payment is confirmed, your download link or account access is sent to the email address you provided at checkout. This is normally immediate and in any event within 24 hours.

Services. Onboarding begins after your order is confirmed. You will receive a welcome email with next steps, and where applicable a kickoff scheduling link, within one working day.

Didn't receive it? Check your spam and promotions folders first, and confirm the email address on your order. If it still hasn't arrived, email support@lodestarsignal.com with your order number and we will resend it.

Access period. Unless stated otherwise on the product page, download links remain valid for 30 days and account-based access continues for the term shown at purchase.

3. Contact Information

Lodestar BV, Rocamadour 86, 1448 LA Purmerend, The Netherlands

Email: support@lodestarsignal.com. Chamber of Commerce (KVK): 42082278. VAT (BTW): [VAT NUMBER]

We respond to all enquiries within 1–2 working days, Monday to Friday. Our office address is a business address and is not open for visits without an appointment.

4. Legal Notice
Last updated: 7 August 2026

Company details
This website, lodestarsignal.com, is operated by:

Lodestar BV, Rocamadour 86, 1448 LA Purmerend, The Netherlands. Legal form: Besloten Vennootschap (private limited company) incorporated under the laws of the Netherlands. Chamber of Commerce (Kamer van Koophandel) number: 42082278. VAT identification number: [VAT NUMBER]. Email: support@lodestarsignal.com

Regulated activities
Lodestar BV provides marketing consultancy and digital information products. These activities are not subject to a professional licensing regime or supervisory authority in the Netherlands.

Intellectual property
All content on this website — including text, graphics, logos, data, layout, and the Lodestar name and marks — is the property of Lodestar BV or its licensors and is protected by copyright, trademark, and database rights. Reproduction, distribution, or commercial use without our prior written consent is prohibited.

Accuracy and external links
We compile the content of this website with care, but make no warranty that it is complete, accurate, or current, and we accept no liability for decisions taken on the basis of it. Where we link to third-party websites, we have no control over their content and accept no responsibility for it.

Privacy
Our handling of personal data is described in our Privacy Policy. For any privacy request, including access, correction, or erasure, contact support@lodestarsignal.com.

Consumer dispute resolution
The EU Online Dispute Resolution platform was discontinued on 20 July 2025 following Regulation (EU) 2024/3228 and is no longer available. We are not obliged, and do not undertake, to participate in dispute resolution proceedings before a consumer arbitration body. Consumers may always contact us directly at support@lodestarsignal.com or bring proceedings before the competent court.

Applicable law
Dutch law applies to this website and its content.