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Refund Policy

Last updated: 7 August 2026

This Refund Policy explains when and how Lodestar BV ("Lodestar", "we", "us") issues refunds. We run two very different kinds of engagement, and each has its own terms. Find the one that applies to you below.

Digital products — online courses and downloadable material bought directly through this website, including The Celebrity Code.

Services — celebrity and influencer endorsement engagements delivered under a signed agreement.

Where this policy conflicts with a signed agreement between you and Lodestar, the signed agreement prevails.

1. Digital Products

1.1 30-day guarantee
If you buy a digital product from us and decide within thirty (30) days of purchase that it was not valuable enough for you, you can request a full refund. You do not need to justify your decision, and we will not ask you to prove you completed the material.

1.2 How to request a refund
Email support@lodestarsignal.com from the address you used at checkout, within 30 days of your purchase date. Include your order number. That is the whole process.

1.3 Processing
We confirm every request in writing. Approved refunds are issued to the original payment method within fourteen (14) days of approval. Depending on your bank or card issuer, it can take a few additional business days to appear on your statement. We do not charge a restocking or administrative fee.

1.4 What happens to your access
Access to the course, its materials and any associated community is revoked once a refund is issued. Continuing to use, share, resell or redistribute the material after a refund is a breach of the licence you were granted at purchase.

1.5 Exclusions
The 30-day guarantee does not apply where:

  • the request is made more than 30 days after the purchase date;
  • the product was obtained through a chargeback, fraud, or a payment that was reversed;
  • the material has been copied, resold or redistributed, in whole or in part;
  • the purchase was made by a business under separately negotiated terms that say otherwise.

1.6 Your statutory rights
If you bought as a consumer in the EU or the UK, you have a statutory right of withdrawal of 14 days. Where you asked for immediate access to digital content and acknowledged that this ends the withdrawal right, that statutory right lapses on delivery — but our 30-day guarantee above still applies, and it is more generous. Nothing in this policy limits any mandatory consumer right you have under Dutch or EU law.

2. Services

Our endorsement engagements are business-to-business and are governed by the agreement you signed with us. That agreement contains a performance guarantee. The clauses below summarise how it works; the exact threshold, fee and dates that apply to you are the ones written into your agreement.

2.1 Performance guarantee
Within the Measurement Period set out in your agreement — running from the launch of the first celebrity-endorsed campaign in the Selected Market — you should generate at least the Net Profit threshold agreed in your contract, attributable to the Strategy. If you do not, Lodestar refunds the shortfall between what you generated and that threshold. The maximum refund is the Fee you paid.

2.2 Net Profit
Net Profit means gross revenue from products sold through celebrity-endorsed campaigns in the Selected Market during the Measurement Period, less:

  • cost of goods sold;
  • shipping and fulfilment;
  • payment fees;
  • attributable ad spend;
  • celebrity and talent costs.

It is calculated jointly and in good faith using your own systems. Lodestar has reasonable, good-faith discretion on attribution, based on tracking, analytics and platform data.

2.3 Verification and start date
Lodestar may review the records, analytics and ad accounts needed to verify Net Profit, and you agree to cooperate with that review. The launch date of the first campaign is confirmed in writing and is what starts the Measurement Period.

2.4 Compliance
The refund is conditional on your material compliance with the implementation obligations in your agreement. Failing to implement Lodestar's recommendations, wholly or materially, voids the guarantee.

2.5 Exclusions
The guarantee is paused or voided — applied reasonably and in good faith — where Net Profit is materially affected by causes outside Lodestar's reasonable control, including:

  • supply chain or fulfilment problems;
  • cash flow or financing constraints;
  • legal, regulatory or tax matters unrelated to the endorsement;
  • PR issues unrelated to the endorsement;
  • operational or staffing issues;
  • platform, technology or payment processing issues;
  • ad account suspensions, platform bans, or policy and algorithm changes (Meta, TikTok, Google, YouTube and others);
  • third-party vendor issues;
  • force majeure.

2.6 Payment and sole remedy
Any refund is paid within thirty (30) days of the Measurement Period ending, following joint verification. It is your sole financial remedy for missing the threshold.

2.7 No other guarantees
Except as set out above, Lodestar makes no guarantees on revenue, profit, growth, ROI or any other outcome. Projections and case studies shown on this website or in our materials are illustrative only and are not a promise of results.

3. CONTACT

Refund requests and questions about this policy go to support@lodestarsignal.com. We aim to respond within two business days.

Lodestar BV
Koemarkt 53G, 1441DB, Purmerend, The Netherlands
KVK: 42082278

Last updated: 18 August 2026